Refund and Returns Policy
Last updated: 21/12/2025
We value your satisfaction and strive to ensure all products arrive in good condition. Please review our Returns & Refund Policy below.
1. Eligibility for Returns or Exchanges
- Items may be returned or exchanged within 7 calendar days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Returns are only accepted for:
- Wrong item delivered
- Damaged or defective items upon delivery
- Missing items or discrepancies in order quantity
For hygiene and safety reasons, opened or used items (e.g. tissues, dehumidifiers, fresheners, or desiccants) are non-returnable.
2. Return Process
- Email wholesalesupplies.sg@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos of the affected item(s)
- A short description of the issue
- Once approved, you may:
- Return the item via courier (self-arranged), or
- Arrange for an exchange at our warehouse (by appointment).
- Replacement or refund will be processed within 3–5 working days after verification.
3. Refunds
- Refunds (if applicable) will be issued via the original payment method.
- Shipping fees and promotional discounts are non-refundable unless the error was on our part.
- For bulk or corporate orders, refunds will be processed via bank transfer upon confirmation.
4. Exchanges
- If a replacement item is unavailable, a product of equal value or a store credit may be offered.
- Exchanges are subject to stock availability at the time of the request.
5. Non-Returnable / Non-Refundable Items
- Opened, used, or partially consumed products
- Sale or clearance items
- Customized or special-order bulk products
- Items returned beyond the 7-day window
6. Damaged or Missing Items
- All items are checked before dispatch. However, if damage occurs during delivery, please contact us within 48 hours of receiving your order with photos as evidence.
- For missing items, please report immediately upon delivery so our team can verify with the logistics partner.
7. Contact Us
For any return, refund, or shipping-related issues:
wholesalesupplies.sg@gmail.com
27 Tai Hwan Ln, Singapore 555344